2020 Jeep Cherokee: Power Train complaints
Owner-reported issue (NHTSA complaints, not a recall)
Symptoms
NHTSA has 199 owner complaints for the 2020 Jeep Cherokee that list the power train component. Complaints are individual owner reports, not verified defects.
Examples:
- NHTSA complaint ODI #11773488 (filed 10/25/2026): “While driving my 2020 jeep cherokee limited (vin: [xxx]), the “service 4wd” warning light illuminated on the dashboard. the vehicle was taken to garavel chrysler jeep dodge ram ([xxx]) on xxx at 84,458 miles for diagnosis. the dealer scanned the vehicle and found active diagnostic trouble code c14a7…”
- NHTSA complaint ODI #11773111 (filed 10/22/2026): “My 2020 jeepcherokee has been disabled at jeff wyler springfield jeep since 10/13 after suffering a drivetrain failure on 10/11.my vehicle exhibited a severe mechanical grinding noise,locking front wheels,& a 'service 4wd' warning light while driving, un-commanded engagement of snow mode,& of the e-…”
- NHTSA complaint ODI #11772618 (filed 10/21/2026): “The contact owns a 2020 jeep cherokee. the contact stated that while operating the vehicle, the message "service 4wd" was displayed with an audible alarm and an abnormal whirling sound coming from the transmission. the vehicle was taken to the local mechanic and was diagnosed with ptu failure. the v…”
Likely causes
These complaints do not establish a single root cause; read the examples above and get a diagnosis.
Fix, in plain English
No single fix is established by these reports. Check your VIN for open recalls at nhtsa.gov/recalls, ask a dealer about technical service bulletins (TSBs) or extended warranty coverage, then have the system diagnosed.
DIY difficulty: Pro
Diagnosis needs a scan tool; repair or replacement needs a lift, transmission jack and the manufacturer's fluid fill/relearn procedure. (Our assessment.)
Cost
No sourced cost range for this issue. Get a written quote after diagnosis.
Typical parts (search links, no affiliate codes)
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Sources
Page last updated .