2023 Dodge Durango: Electrical System complaints
Owner-reported issue (NHTSA complaints, not a recall)
Symptoms
NHTSA has 9 owner complaints for the 2023 Dodge Durango that list the electrical system component. Complaints are individual owner reports, not verified defects.
Examples:
- NHTSA complaint ODI #11761262 (filed 09/01/2026): “The radio displays uconnect box requires service, please visit an authorized dealer. when that happens you cannot use the safety call 911 button, if you are using your phone for navigation, you will not be able to see it. it also makes the vehicle run different.…”
- NHTSA complaint ODI #11735630 (filed 05/04/2026): “I have a 2023 dodge durango gt. i have noticed that every so often i get an error message that pops up on my radio that says “uconnect box need service contact an authorized dealer”. i’ve taken it in and had the radio flashed and it keeps coming back. everytime it comes on is disables my sos and mak…”
- NHTSA complaint ODI #11717139 (filed 02/10/2026): “After purchasing a used 2023 dodge durango gt, issues arose almost immediately following delivery. i took the vehicle to a chrysler/dodge/jeep/ram (cjdr) dealership for inspection and service. diagnostic scans revealed multiple stored and active fault codes, including but not limited to: u0415 / u…”
Likely causes
These complaints do not establish a single root cause; read the examples above and get a diagnosis.
Fix, in plain English
No single fix is established by these reports. Check your VIN for open recalls at nhtsa.gov/recalls, ask a dealer about technical service bulletins (TSBs) or extended warranty coverage, then have the system diagnosed.
DIY difficulty: Moderate
Finding and splicing chewed wiring is doable with a multimeter and patience but can be time-consuming; harness replacement is pro work. (Our assessment.)
Cost
No sourced cost range for this issue. Get a written quote after diagnosis.
Typical parts (search links, no affiliate codes)
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Sources
Page last updated .