2025 Ford Explorer: Service Brakes complaints
Owner-reported issue (NHTSA complaints, not a recall)
Symptoms
NHTSA has 19 owner complaints for the 2025 Ford Explorer that list the service brakes component. Complaints are individual owner reports, not verified defects.
Examples:
- NHTSA complaint ODI #11771498 (filed 10/15/2026): “I was driving at approximately 5mph when my car suddenly slammed on breaks. the pre collision warning popped up. there was no obstical in site. happened approximately 30 mins ago. had immediate pain in my shoulder, neck and head.…”
- NHTSA complaint ODI #11766976 (filed 09/25/2026): “The contact owned a 2025 ford explorer. the contact stated that while his wife was making a right turn into a resident carport, the vehicle surged forward and crashed into the house at approximately 10-15 mph. the brake pedal was depressed during the failure. the contact was following his wife at th…”
- NHTSA complaint ODI #11756160 (filed 08/11/2026): “The contact owns a 2025 ford explorer. the contact stated that while driving 50 mph, the brake pedal was depressed; however, the vehicle failed to stop as intended. the vehicle crashed into the driver's side of another vehicle. the air bags failed to deploy. the vehicle was towed to a local tow yard…”
Likely causes
These complaints do not establish a single root cause; read the examples above and get a diagnosis.
Fix, in plain English
No single fix is established by these reports. Check your VIN for open recalls at nhtsa.gov/recalls, ask a dealer about technical service bulletins (TSBs) or extended warranty coverage, then have the system diagnosed.
DIY difficulty: Moderate
Pads and rotors are a common DIY job with hand tools and a jack; ABS/hydraulic faults need a scan tool. (Our assessment.)
Cost
No sourced cost range for this issue. Get a written quote after diagnosis.
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