2011 Ford Expedition: Seats complaints
Owner-reported issue (NHTSA complaints, not a recall)
Symptoms
NHTSA has 8 owner complaints for the 2011 Ford Expedition that list the seats component. Complaints are individual owner reports, not verified defects.
Examples:
- NHTSA complaint ODI #10550774 (filed 11/04/2013): “The vehicle head rest is permanently tilted forward and cant be adjusted. this presents an uncomfortable and unsafe condition when operating the vehicle for long periods of time. in order to get some type of relief during extended driving periods the seat has to be tilted back, which could create …”
- NHTSA complaint ODI #10512019 (filed 05/14/2013): “The standard headrest in the 2011 ford expedition protrudes forward so much that i cannot sit with my back and shoulders leaning to the back of the seat without pushing my head forward, causing upper back and neck pain. i've driven the car two days and my neck hurts. the dealership offered no solu…”
- NHTSA complaint ODI #10460996 (filed 06/08/2012): “Tl* the contact owns a 2011 ford expedition. the contact stated that the angle of the head rest design was causing pain to her neck. the dealer was made aware of the failure and suggested to the contact that the head rest be turned around or removed completely. the vehicle was not repaired. the ap…”
Likely causes
These complaints do not establish a single root cause; read the examples above and get a diagnosis.
Fix, in plain English
No single fix is established by these reports. Check your VIN for open recalls at nhtsa.gov/recalls, ask a dealer about technical service bulletins (TSBs) or extended warranty coverage, then have the system diagnosed.
DIY difficulty: Varies
Depends on the specific failure; get a diagnosis first. (Our assessment.)
Cost
No sourced cost range for this issue. Get a written quote after diagnosis.
Typical parts (search links, no affiliate codes)
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Sources
Page last updated .