2020 Ford Escape: Structure complaints
Owner-reported issue (NHTSA complaints, not a recall)
Symptoms
NHTSA has 710 owner complaints for the 2020 Ford Escape that list the structure component. Complaints are individual owner reports, not verified defects.
Examples:
- NHTSA complaint ODI #11754423 (filed 08/03/2026): “The contact owns a 2020 ford escape. the contact stated that after the dealer performed an unknown recall repair on the front driver’s side door, the failure occurred. the contact stated that the front driver’s side window intermittently failed to roll up or roll down and made a squeaking sound whil…”
- NHTSA complaint ODI #11753292 (filed 07/28/2026): “The contact owns a 2020 ford escape. the contact stated that while the vehicle was parked, the hatch was automatically raised to place groceries inside the vehicle; however, the hatch unexpectedly lowered and struck the contact on the head. medical assistance was not needed. the contact placed a bag…”
- NHTSA complaint ODI #11748876 (filed 07/07/2026): “Liftgate appears to have been removed and replaced. there is a gap difference from the left rear to the right rear on liftgate. there is also rust appearing on the bolts. condensation tube has detached under the liftgate. i took my vehicle to the mall of georgia ford service department on commerce …”
Likely causes
These complaints do not establish a single root cause; read the examples above and get a diagnosis.
Fix, in plain English
No single fix is established by these reports. Check your VIN for open recalls at nhtsa.gov/recalls, ask a dealer about technical service bulletins (TSBs) or extended warranty coverage, then have the system diagnosed.
DIY difficulty: Varies
Depends on the specific failure; get a diagnosis first. (Our assessment.)
Cost
No sourced cost range for this issue. Get a written quote after diagnosis.
Typical parts (search links, no affiliate codes)
AutoZone · O'Reilly · Advance · RockAuto
Sources
- NHTSA complaints API: ESCAPE 2020
- NHTSA complaints API: ESCAPE HEV 2020
- NHTSA complaints API: ESCAPE PHEV 2020
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