2017 Infiniti Q50: Driver assist package, InTouch services not working
Common wear/failure (not a recall)
Symptoms
Owners of the 2017 Q50 report: driver assist package, InTouch services not working. CarComplaints.com lists 1 owner complaints, average mileage 1,000 miles.
NHTSA has 8 owner complaints for the 2017 Q50 in this area. Examples:
- NHTSA complaint ODI #11691639 (filed 10/06/2025): “Unknown driver noticed increased volume of audio system without driver interference.…”
- NHTSA complaint ODI #11682784 (filed 08/25/2025): “I went into infiniti of massapequa for an oil change i was told that my car has a recall for the ecm and by law they’re required to fix the recall in doing that it instantly caused a check engine light and are asking me to pay out of pocket for the oil pump ad…”
Likely causes
Sources do not establish a single root cause; diagnosis is needed. Owner-reported fixes are listed below.
Fix, in plain English
Most common owner-reported solutions on CarComplaints.com: none clearly reported. Check for open recalls and extended warranty coverage with a dealer before paying out of pocket.
DIY difficulty: Moderate
Finding and splicing chewed wiring is doable with a multimeter and patience but can be time-consuming; harness replacement is pro work. (Our assessment.)
Cost
No sourced cost range: get a written quote after diagnosis.
Typical parts (search links, no affiliate codes)
AutoZone · O'Reilly · Advance · RockAuto
Sources
- CarComplaints.com: Driver assist package, InTouch services not working (2017 Q50)
- NHTSA complaints API, 2017 Q50
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