2019 Honda Pilot: Infotainment system frozen
Common wear/failure (not a recall)
Symptoms
Owners of the 2019 Pilot report: infotainment system frozen. CarComplaints.com lists 5 owner complaints, average mileage 2,800 miles.
NHTSA has 266 owner complaints for the 2019 Pilot in this area. Examples:
- NHTSA complaint ODI #11771128 (filed 10/14/2026): “Auto start / stop for the engine when coming to a stop at idle. we cannot replicate the situation over and over, but it has happened numerous times. if the auto start stop feature is allowed to function and the vehicle motor turns off at a stop sign or a sto…”
- NHTSA complaint ODI #11770152 (filed 10/09/2026): “Vehicle: 2019 honda pilot ex vin: [xxx] current mileage: 77,000 miles complaint description: i am filing a critical safety complaint regarding a catastrophic transmission failure that actively disables my vehicle's advanced driver-assist and automated safety …”
Likely causes
Sources do not establish a single root cause; diagnosis is needed. Owner-reported fixes are listed below.
Fix, in plain English
Most common owner-reported solutions on CarComplaints.com: pull fuse #19 (1 reports). Check for open recalls and extended warranty coverage with a dealer before paying out of pocket.
DIY difficulty: Moderate
Finding and splicing chewed wiring is doable with a multimeter and patience but can be time-consuming; harness replacement is pro work. (Our assessment.)
Cost
No sourced cost range: get a written quote after diagnosis.
Typical parts (search links, no affiliate codes)
AutoZone · O'Reilly · Advance · RockAuto
Sources
Page last updated .